Tech Support Associate

Job Category: Tech Support
Job Type: Full Time
Job Location: INDIA: Pune
Work Type: Work From Office

What You’ll Do

  • Resolve routine incoming customer support requests with committed curiosity and the highest degree of customer service
  • Dive deep into complex customer support needs and serve as a trusted  partner to our Engineering and Product teams in order to resolve those needs
  • Use your superior verbal and written communication skills to report on trends, and customer experience, and escalate support issues 
  • Be agile to work in multiple roles as the customer base and geographic footprint grows, including working with outside vendors
  • Own procedure and process development and champion improvements across the support function

What You’ll Bring

  • 0-2 years of experience in customer support or success in a Saas organization
  • Strong problem solving and critical thinking skills
  • Technical acumen such that it benefits the support our customers receive and complements our internal technical teams
  • Excellent documentation habits and abilities
  • A drive to build and shape the support function
  • A mission-driven orientation to all you do 
  • Superior written and verbal communication skills
  • Ability to thrive in a small, fast-paced organization 
  • Bachelor’s degree or equivalent career experience 

Please Specify

  • Years of experience
  • Current CTC
  • Expected CTC
  • Expected job location
  • What are you looking for in your next job

Apply for this position

Allowed Type(s): .pdf, .doc, .docx
Scroll to Top