What You’ll Do
- Resolve routine incoming customer support requests with committed curiosity and the highest degree of customer service
- Dive deep into complex customer support needs and serve as a trusted partner to our Engineering and Product teams in order to resolve those needs
- Use your superior verbal and written communication skills to report on trends, and customer experience, and escalate support issues
- Be agile to work in multiple roles as the customer base and geographic footprint grows, including working with outside vendors
- Own procedure and process development and champion improvements across the support function
What You’ll Bring
- 0-2 years of experience in customer support or success in a Saas organization
- Strong problem solving and critical thinking skills
- Technical acumen such that it benefits the support our customers receive and complements our internal technical teams
- Excellent documentation habits and abilities
- A drive to build and shape the support function
- A mission-driven orientation to all you do
- Superior written and verbal communication skills
- Ability to thrive in a small, fast-paced organization
- Bachelor’s degree or equivalent career experience
Please Specify
- Years of experience
- Current CTC
- Expected CTC
- Expected job location
- What are you looking for in your next job